Multi-Vendor · Pan-India · OEM-Grade SLAs

Hardware AMC India
One Contract. Every Brand. Up to 70% Savings.

Ogma delivers third-party maintenance for servers, storage, networking, and security hardware across all major brands — with certified field engineers, a dedicated spare parts supply chain, and pan-India on-site coverage at a fraction of OEM renewal costs.

15+

OEM Brands Covered

4-Hr

On-Site Response SLA

24×7

Remote NOC Support

Pan-India

On-Site Coverage

What Ogma AMC Covers

Comprehensive coverage across hardware categories and brands — everything your data centre needs under one roof.

Servers

HPE ProLiant (Gen9–Gen12), Dell PowerEdge (12G–16G), IBM Power, Lenovo ThinkSystem. Rack, tower, and blade form factors.

Storage Arrays

HPE Alletra / Nimble / MSA, Dell PowerStore / PowerVault / EqualLogic, NetApp AFF/FAS, Pure Storage FlashArray.

Networking Hardware

Cisco Catalyst & Nexus switches, ISR/ASR/Meraki routers, Aruba CX switches and mobility controllers, HPE switches.

Wireless Infrastructure

Aruba 730/760 Series WiFi 7 APs, Cisco Catalyst 9100 series, Ruckus, FortiAP — access points, controllers, and cloud portals.

Security Appliances

Fortinet FortiGate / FortiSwitch / FortiAP, Palo Alto NGFW, Check Point, SonicWall — hardware AMC including firmware advisory.

EOSL / Post-Warranty

Running end-of-service-life hardware? Ogma provides post-OEM-warranty coverage for Gen8/Gen9 servers, older Catalyst switches, legacy FortiGates, and more.

Every Ogma AMC Includes

Preventive Maintenance

Scheduled quarterly or bi-annual PM visits by certified field engineers to inspect, clean, test, and document hardware health.

Break-Fix Repair

Incident-driven repair with agreed response SLAs — remote diagnosis within 2 hours, on-site dispatch within 4 hours (Gold tier).

Spare Parts Supply

OEM-compatible or genuine spare parts maintained in regional hubs — HDDs, PSUs, memory, NIC cards, fans, line cards.

Remote Monitoring

24×7 NOC health monitoring with alerting on hardware faults, temperature thresholds, RAID degradation, and power anomalies.

Firmware Advisory

Bi-annual firmware and driver version review with recommended update schedule — reduces vulnerability exposure and compatibility issues.

OEM Liaison

Ogma acts as a single escalation point with OEM L3 teams — engineers hold HPE, Cisco, Fortinet certifications and have OEM partner access.

AMC Support Tiers

Select the SLA that matches your uptime requirements. All tiers include preventive maintenance and spare parts.

Bronze

Standard business-hours coverage

Competitive · per-device, per-year
  • 8×5 coverage (Mon–Sat)
  • Next Business Day on-site response
  • Remote helpdesk support
  • Annual preventive maintenance visit
  • OEM spare parts (T+1 availability)
MOST POPULAR
Silver

Business-hours with fast on-site response

Competitive · per-device, per-year
  • 8×5 coverage (Mon–Sat)
  • 4-hour on-site response SLA
  • Remote helpdesk + phone support
  • Bi-annual preventive maintenance
  • OEM spare parts (same-day dispatch)
  • Firmware advisory report
Gold

Mission-critical 24×7 coverage

Competitive · per-device, per-year
  • 24×7×365 coverage
  • 4-hour on-site response SLA
  • Dedicated account engineer
  • Quarterly preventive maintenance
  • OEM spare parts on-site sparing option
  • Firmware advisory + patch scheduling
  • Monthly health reports

Pricing is indicative and varies by hardware model, location, and contract duration. Volume discounts available for 10+ devices.

Frequently Asked Questions

Yes — this is one of Ogma's core strengths. Most OEMs only support their own hardware, forcing you to manage 4–5 separate contracts. Ogma consolidates HPE, Dell, Cisco, Aruba, Fortinet, and others under one agreement with a single escalation point, single invoice, and unified SLA tracking.

We maintain an inventory of OEM-genuine and certified-compatible spare parts across our supply chain. For mission-critical hardware under Gold SLAs, we prioritise genuine OEM parts. For older or EOSL hardware, certified-compatible parts offer equivalent reliability at lower cost. All parts carry a warranty.

Ogma has on-site engineer coverage across Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Pune, Kolkata, and Ahmedabad as primary metros. Secondary cities are covered through a certified partner network with NBD on-site SLAs. Remote support is available pan-India 24×7 for all tiers.

You raise a ticket via our portal, email, or phone. Our NOC team performs remote diagnosis within 2 hours. If on-site visit is needed, an engineer is dispatched per your SLA tier. We carry common spare parts in regional hubs to minimise resolution time. For complex failures, OEM escalation is handled by Ogma.

Yes — Ogma specialises in post-warranty and EOSL AMC. We maintain spare parts inventory for legacy hardware generations (HPE Gen9/Gen10, Cisco 2960/3750, FortiGate older models, etc.) where OEM support has ended. This lets you extend hardware life without a forced refresh cycle.

Get a Multi-Vendor AMC Quote Today

Share your hardware inventory and we'll return a consolidated AMC proposal with SLA options within 24 hours.