Privacy Policy

1. Information We Collect

We collect both personal and technical data when you interact with our website and services:

• Personal Information: Name, email address, phone number, and company details — collected when you subscribe to our services, submit a contact form, or request a quote.
• Technical Data: IP address, browser type and version, device information, pages visited, and session duration — collected automatically via server logs and analytics.
• Cookies: We use essential cookies for session management and optional analytics cookies to understand site usage. See Section 7 for details.

2. How We Use Your Data

We process your data for the following purposes:

• To provide, maintain, and improve our cybersecurity and IT infrastructure services.
• To respond to your enquiries and service requests.
• To send service updates, security advisories, and promotional communications (with your consent).
• To analyse website traffic and user behaviour for improving our platform.
• To detect and prevent spam, fraud, and unauthorised access.

3. Legal Basis for Processing (DPDPA 2023)

Under the Digital Personal Data Protection Act, 2023 (DPDPA), we process your personal data based on: (a) your explicit consent provided at the time of data collection; (b) legitimate business interests for delivering contracted services; and (c) compliance with applicable legal obligations. You may withdraw consent at any time by contacting us, without affecting the lawfulness of prior processing.

4. Third-Party Sharing

Your personal data is never sold to third parties. We share data only with:

• Service Providers: Trusted partners who assist in operating our website, email delivery, and analytics — bound by strict confidentiality agreements.
• Technology Vendors: Authorised OEM partners (Fortinet, CrowdStrike, HPE, Dell, Cato Networks, Aruba, Cisco, Splunk) for fulfilment of product orders and licensing.
• Legal Authorities: When required by law, court order, or to protect the rights and safety of Ogma and its users.

5. Data Retention

We retain personal data for 24 months from the date of last interaction. After this period, data is automatically deleted unless retention is required by law or for ongoing service agreements. You may request early deletion of your data at any time (see Section 6).

6. Your Rights

Under the DPDPA 2023, you have the right to:

• Access: Request a summary of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time via the unsubscribe link in our emails or by contacting us directly.
• Grievance Redressal: File a complaint with our Data Protection Officer or with the Data Protection Board of India.

7. Cookies & Tracking

We use the following types of cookies:

• Essential Cookies: Required for session management, authentication, and CSRF protection. These cannot be disabled.
• Analytics Cookies: Used to understand how visitors interact with our website. You may disable these in your browser settings.
• Security Cookies: Cloudflare Turnstile for bot protection and spam prevention.

8. Data Security

Your data is stored in infrastructure secured with enterprise-grade controls including encryption at rest and in transit, network segmentation, intrusion detection, regular vulnerability assessments, and access controls. We conduct periodic security audits and maintain compliance with industry-standard security practices.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised date. Where changes are material, we will notify you via email or a prominent notice on our website.

10. Contact & Grievance Officer

For any queries, data requests, or grievances related to your personal data, please contact:

Ogma Consulting Pvt Ltd
317-318, Bestech CityGate, Sector 81A, Gurugram, Haryana 122004, India
Email: [email protected]
Phone: +91 80 0979 0979