Ogma · Dell Certified Engineers · Pan-India

Dell Server & Storage AMC India
Dell ProSupport Alternative. Significant Savings.

Ogma delivers third-party maintenance for Dell PowerEdge servers and storage arrays — with certified field engineers, a dedicated spare parts supply chain, and pan-India on-site SLAs at 40–70% below Dell ProSupport renewal pricing.

40–70%

Savings vs Dell ProSupport

4-Hr

On-Site Response (Gold SLA)

12G–16G

PowerEdge Generations

24×7

Remote NOC Monitoring

Dell Hardware We Maintain

From current-generation PowerEdge to legacy storage arrays that Dell no longer covers.

PowerEdge Rack Servers

R250/R350/R450/R550/R650/R750/R850/R960 — 12th through 16th generation. iDRAC-integrated remote management and PERC RAID support.

PowerEdge Tower & Modular

T150/T350/T550 tower servers; MX7000 modular infrastructure; VRTX and legacy M-series blade chassis covered.

PowerStore & PowerFlex

PowerStore 500T/1200T/3200T all-flash arrays and PowerFlex (formerly VxFlex/ScaleIO) software-defined storage appliances.

PowerVault & EqualLogic

PowerVault ME4/ME5 SAN/NAS arrays and legacy EqualLogic PS series (now EOSL from Dell) — Ogma + Ogma provides continued parts and support.

Dell EMC Unity & SC Series

Dell EMC Unity XT 380/480/680/880 hybrid flash arrays and legacy Compellent SC series — controller replacements, drive enclosures, and SFP transceivers.

VxRail & HCI

Dell VxRail hyperconverged appliances (E/P/V/S Series nodes) — hardware maintenance separate from VMware vSAN licensing, which remains with the customer.

Dell AMC Pricing Tiers

All tiers backed by Ogma's Dell spare parts network and certified field engineers.

Bronze

Business-hours coverage

Competitive · per-server, per-year
  • 8×5 Mon–Sat
  • Next Business Day on-site
  • Remote helpdesk + iDRAC support
  • Annual PM visit
  • Ogma spare parts (T+1)
MOST POPULAR
Silver

Fast-response business-hours

Competitive · per-server, per-year
  • 8×5 Mon–Sat
  • 4-hour on-site response
  • Remote + phone support
  • Bi-annual PM + iDRAC audit
  • Ogma spare parts (same-day)
  • BIOS/firmware advisory
Gold

Mission-critical 24×7

Competitive · per-server, per-year
  • 24×7×365
  • 4-hour on-site response
  • Dedicated account engineer
  • Quarterly PM + BIOS review
  • On-site spare parts sparing option
  • Monthly health reports

Storage arrays (PowerStore, PowerVault, Unity) are priced separately based on model and configuration. Volume discounts for 10+ devices.

Frequently Asked Questions

Dell ProSupport bundles hardware maintenance with software support and access to Dell's online support portal. Ogma's TPM via Ogma covers the hardware maintenance component at 40–70% lower cost. Customers retain their Dell account and software support entitlement independently. For most hardware-focused issues (disk failures, PSU replacements, motherboard faults), Ogma's response is equivalent or faster.

We cover 12th through 16th generation PowerEdge servers (including older 11th gen on a case-by-case basis). This includes the R/T/M-series rack, tower, and modular form factors. Storage coverage spans PowerStore, PowerVault ME4/ME5, Unity XT, EqualLogic PS series, and Compellent SC series.

iDRAC hardware monitoring continues to function independently of the support contract — it's built into the server. Ogma integrates with your iDRAC email/SNMP alerting so our NOC receives hardware fault events in real-time, enabling proactive dispatch before users are impacted.

Yes — this is a key strength of the Ogma partnership. Dell discontinues ProSupport for older models, but Ogma maintains spare parts inventory for these legacy systems. Ogma can provide continued break-fix and PM coverage for EqualLogic, older PowerEdge generations, and Compellent arrays that Dell no longer supports.

We typically work with organisations that have 5 or more devices, though there is no hard minimum. Smaller fleets can be covered on a per-incident or retainer basis. Volume pricing applies at 10+ devices and 25+ devices, with significant discounts for larger estates.

Switch from Dell ProSupport. Save 40–70%.

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